Terms & Conditions
Last updated: 13/11/2025
Welcome to Alternation Travel! We design curated and customizable travel experiences across Greece, collaborating with local guides, activity providers, and accommodations. Please read these Terms & Conditions carefully before using our website or making a booking.
1. General Information
Alternation Travel (hereinafter “the Company”) plans, markets, and provides travel packages and local experiences intended for international visitors traveling within Greece. The Company’s registered office is located in Athens, Greece. By using our website or making a booking, you accept and agree to these Terms & Conditions in full.
2. Services Provided
The Company offers:
• Pre-designed travel itineraries and escapes
• Tailor-made experiences based on traveler preferences
• Mediation between travelers and local partners (activities, accommodations, transfers, gastronomy)
• Travel planning support and guidance during the trip
Alternation Travel acts primarily as an intermediary; the actual services (e.g. tours, hotel stays, activities) are often delivered by third-party providers. While we carefully select our partners and work only with trusted professionals, we do not own, operate, or directly control these third-party services. Therefore, we cannot accept liability for their actions, omissions, or failures, except to the extent caused by the Company’s negligence.
3. Booking & Payment
The Company offers:
• Pre-designed travel itineraries and escapes
• Tailor-made experiences based on traveler preferences
• Mediation between travelers and local partners (activities, accommodations, transfers, gastronomy)
• Travel planning support and guidance during the trip
Alternation Travel acts primarily as an intermediary; the actual services (e.g. tours, hotel stays, activities) are often delivered by third-party providers. While we carefully select our partners and work only with trusted professionals, we do not own, operate, or directly control these third-party services. Therefore, we cannot accept liability for their actions, omissions, or failures, except to the extent caused by the Company’s negligence.
4. Cancellations, Changes & Refunds
By the Traveler:
• More than 30 days before start → full refund of deposit
• Between 15–29 days → 50% refund of deposit
• Less than 15 days → no refund (deposit lost)
By the Company / Force Majeure:
In the event of cancellation by the Company (due to weather, provider unavailability, or other force majeure events), travelers will be offered an alternative arrangement or a full refund.
Force majeure refers to circumstances beyond the Company’s reasonable control, including but not limited to natural disasters (earthquakes, floods, fires), pandemics, wars, acts of terrorism, political unrest, strikes, governmental restrictions, or major transportation disruptions.
In such cases, the Company will make every reasonable effort to inform affected travelers promptly and offer alternatives or rescheduling where possible.
No additional compensation shall be due if the cause of cancellation is beyond our control.
Modifications / Rescheduling:
Requests to change dates, services, or participants must be made in writing.
Changes are subject to availability and may incur extra fees.
The Company reserves the right to refuse changes within a certain window prior to travel.
5. Eligibility, Health & Safety
Travelers must disclose any medical or physical conditions that could affect their participation in activities (e.g. hiking, boating, kayaking).
Participation in certain programs may require signing a liability waiver before commencement.
The Company reserves the right to refuse participation if a traveler is deemed unsafe or unsuitable.
Travelers must follow all safety instructions provided by guides or providers.
Participants must be 18 years old or older, or accompanied by a parent or legal guardian.
Some activities take place in natural or uneven terrain and may not be suitable for travelers with mobility limitations.
Please inform us in advance of any special needs or health concerns so we can assist accordingly.
6. Liability & Release
The Company is not liable for delays, cancellations, property loss, injury, or death unless directly due to the Company’s negligence.
Activity providers have their own liability terms; travelers agree to be bound by those when participating.
Travelers participate at their own risk in outdoor/adventure activities (hiking, horse riding, boating, etc.).
By booking an activity involving physical participation, the traveler acknowledges inherent risks and agrees to participate at their own discretion and responsibility.
The Company’s liability is limited to the refund of the affected services or package cost.
Furthermore, because many services are performed by independent providers, Alternation Travel cannot accept responsibility for acts or omissions beyond its control. Any claims related to third-party services should be addressed directly to the provider in accordance with their terms and conditions.
7. Insurance & Insolvency Protection
Travelers are strongly advised to hold comprehensive travel insurance covering medical expenses, accidents, evacuation, trip cancellation, and participation in adventure activities. Certain activities — including hiking, water sports, or boat tours — may require additional insurance coverage. It is the traveler’s sole responsibility to ensure they are adequately insured for all aspects of their trip. Alternation Travel shall not be held liable for any loss, damage, injury, or expense resulting from a lack of proper insurance coverage.
Under Greek law, tour operators must maintain insolvency protection to safeguard travelers’ funds and repatriation obligations in case of insolvency. For marine or boating activities, commercial vessels must have third-party liability insurance as required by Greek maritime legislation.
8. Package Travel & EU Rights
Under the EU Package Travel Directive, when a traveler purchases a package (two or more services sold under one contract), the Company has responsibilities to ensure proper performance and compensation for failure.
Travelers must receive pre-contractual information (destination, itinerary, total price, included/excluded services, visa/entry requirements).
Changes in terms must be communicated in advance; if price increase exceeds 8%, traveler can terminate contract without penalty.
9. What’s Included / Not Included
What’s Included:
• Services explicitly listed in the itinerary
• Guidance, coordination, and local support
• Transfers and activity provider services as specified
What’s Not Included:
• International airfare to/from Greece
• Meals & drinks not listed in the program
• Entrance fees to museums/sites, unless expressly included
• Personal expenses, tips, optional extra activities
• Gas & Tolls
• Sunbeds, umbrellas, and other beach facility charges
• Visa costs, entry permits, or any related travel documentation required to enter Greece or the Schengen Area
• Travel insurance & cancellation insurance
10. Conduct, No-Show & Special Rules
Travelers must arrive at meeting points on time; delays or no-show may result in cancellation without refund.
The Company may refuse or remove any traveler whose behavior endangers others, disrupts the experience, or violates local laws.
Alcohol consumption during activities (e.g. transfers, tours) may be restricted.
Any damages caused by traveler negligence (equipment, vehicles, or property) are their responsibility.
11. Photography & Media
During group activities, photographs or short videos may be taken by guides or the Company for promotional use.
By participating, travelers consent to being included in such media, unless they explicitly request otherwise before or during the activity.
All images remain the property of Alternation Travel.
12. Complaints & Feedback
If you encounter any issue during your trip, please notify us immediately so we can attempt to resolve it while you are still travelling.
Any complaint must be submitted in writing within 15 days after the completion of the trip and sent to the customer service email provided in your booking confirmation.
We will acknowledge receipt within 5 working days and aim to provide a formal response or resolution within 20 working days.
We value your feedback and will make every effort to resolve any issues fairly and promptly.
13. Intellectual Property & Privacy
All content on the website (texts, images, logos, itineraries) is the intellectual property of Alternation Travel and is protected by copyright and intellectual property laws.
No part of this material may be copied, reproduced, modified, or distributed for commercial purposes without prior written consent from the Company. Unauthorized use of our itineraries, materials, or brand assets may result in legal action.
Personal data is processed in compliance with GDPR and only shared with service providers essential to your trip.
Payment and personal information are stored securely using encrypted systems.
14. Amendments
Alternation Travel reserves the right to amend or update these Terms & Conditions at any time without prior notice. Any such changes will become effective upon posting on our website.
It is the traveler’s responsibility to review the Terms regularly.
15. Governing Law & Dispute Resolution
These Terms & Conditions are governed by Greek law.
Disputes are subject to the exclusive jurisdiction of the courts of Athens, Greece.
For cross-border consumers within the EU, alternative dispute resolution via the EU ODR platform may apply.
16. Contact
For any questions or complaints regarding these Terms & Conditions, bookings, or services:
Email: info@alternationtravel.com
Website: www.alternationtravel.com